Pinnacle Pest Customer Reviews
Tye Files
17:48 02 Mar 20
After the initial repair we were not happy with the work or some of the customer... service aspects. We raised these concerns and the owner called me promptly to apologize and make things right. Wow they really knocked it out of the park. They went above and beyond, fixing siding which wasn't even dry rotted just weathered, changing out support posts, and offering us monetary compensation. Everyone messes up occasionally, but after their response to our concerns I feel extremely comfortable recommending them.read more
Debbie Murphy
22:30 09 Oct 19
Ricardo was professional and thorough. I highly recommend this company. Ask for... Ricardo. He is awesome! Thank you for your help.read more
david mario gutierrez
19:04 26 Sep 19
I am quite pleased with the service provided. The technician David T checked in... beforehand to see if I had any questions or concerns, and then proceeded to take care of my pest control needs. He was very well-mannered, polite. If I could give more stars I would give ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thank you Davidread more
Kelly Mcmillian
22:52 05 Sep 19
This is an awesome company please take time to read my story.
Recently we... purchased a home that had. It been well maintained there had been significant rodent activity in the attic. Who looks there? Anyway I found this company online and called looking for help. Within a few days Josh arrived provided a quote and arranged for service within a week. The service included removing and replacing the soiled insulation, trapping and baiting in case there was still activity and cleaning and deodorizing the attic.
Prior to the work starting it was a long holiday weekend and don’t you know something was caught in a trap. I took a chance and emailed Josh not expecting a response until the next business day but Josh responded and came the next morning taking away the rodent.
Then the work began the two young men who arrived, Eric and Carlos were very personable, professional and efficient not to mention they are a great team. They worked hard for two days in the hot attic and still had smiles on their faces at the end of the day.
This company is awesome, they are knowledgeable, professional and have outstanding work ethics something that’s a little difficult to find these days. They are worth their weight in gold.
Josh, Eric and Carlos I can’t thank you enough for all of your hard work you are appreciated!
If you are looking for professional, ethical and personable company I highly recommend Pinnacle Pest they are the best.
Kelly Mread more
Dulce Castillo
15:11 23 Aug 19
Jacob came to our home to spray for spiders. He was punctual, respectful and kind.... We also had to have him come out for wasps a month later and he was again, punctual, helpful and very respectful and kind!read more
Deereboy Wyatt
17:42 16 Aug 19
Called for some information about the services Pinnacle offers and spoke with Sarah.... She was extremely knowledgeable and very friendly. It was refreshing to speak to someone who takes pride in their employer.read more
Robin Watts
14:18 07 Aug 19
Kevin is great. Always on time and calls ahead to remind me he's coming. Explains... what needs to be done and goes about his business. Let's me know when he's done a makes sure gates are secure. I appreciate his friendliness and professional manner.read more
Jubilee Christensen
00:34 03 Aug 19
I used Pinnacle Pest Control and loved it, especially the excellent customer service... I received. Sarah's excellent attention to detail & professionalism made me feel at ease and that I had chose the right company for the job. She knows the company & it's services and helped me resolve any questions I had. Pinnacle is lucky to have her, because I will recommend them to anyone because of her customer service!!!read more
Stacie Paulson
00:15 03 Aug 19
I am very impressed with the company.
We are looking to switch.
I spoke with Sioux... Enas, she answered all my questions and asked me exactly what my concerns were.
I'm pretty sure we will go with this company.
A wonderful lady that answered my question and not pushy at all .
I just want to say it's very nice to have employees with knowledge.read more
Tamara Ponomarenko
22:40 02 Aug 19
I just wanted to say that Josh is the person we work with, he is amazing. always... making sure that everything gets done the right way. When having an issue he is the person to go to. He makes sure that he comes and checks it out for himself and helps with coming up with solutions to a pest problem! I know Josh going on three years and he is a reliable person to make sure not only to come up with a solution but to keep them buggers out!!! Thanks Josh!!!! 🙂read more
Vivian Marguleas
19:36 26 Jul 19
As consumers we have many choices when it comes to pest control. Recently I... contacted no less than 5 companies inquiring about their service and fees. It was time for me to change my current vendor and knew what I needed. It was my good fortune to be connected with Sioux Enos at Pinnacle who not only answered each question thoroughly and never became impatient with my requirement of more definitive answers. Ms. Enos is an outstanding representative for Pinnacle. Her enthusiasm and respect for the organization she works for has been demonstrated by the service department. Josh Renwick followed up as promised and lest I forget their communication is outstanding. Look no further when needing a pest control service. Everything they say they will do THEY DO!...Others I have found only pay lip service. Kudos to everyone at Pinnacle.read more
Michael Robinson
23:29 16 Jul 19
Pinnacle is great! Our toddler was bit by a Black Widow, we called Pinnacle and... they were there in just a few hours. We haven’t seen any spiders since. Fantastic customer service.read more
JT Tran
22:34 12 Jul 19
Boja was very informative about my pest solution. He is super nice, polite, and... provided excellect customer service. I would recommend pinnacle pest control.read more
shayna maras
20:59 10 Jul 19
So far so good, we had a different pest company and after a year of no results we... decided to switch. With just one treatment it seems my pest problem is gone!read more
Dan Holsapple
15:36 10 Jul 19
Great service. Arrived on time, very friendly and courteous!
Got right to work very... efficient.read more
Sara Smith
02:05 10 Jul 19
Amazing customer service over the phone and in person. There was no hidden fees and... everything was easy and straight forward.
I am happy with the service and will continue to use them for any pest issues!read more
Laura Vo
20:24 09 Jul 19
David was very professional and courteous upon meeting him for the first time. He... was very thorough in his explaination of service and asked if I had any further questions. Service was completed with a smile.read more
Musings of a Desert Prophet
18:53 09 Jul 19
We were not at all happy with our service technician. But the office staff were... quick and helpful in their efforts to resolve the problem.read more
Michael Hicks
14:48 09 Jun 19
Would never use these guys. They actually worked on siding in the rain. Everything... was wet and they closed up the wall anyway. Then had it painted. Mold will grow. When I pointed this out the Pinnacle guy acted like he didn’t know what was going on.read more
David Martin
16:35 10 May 19
Reliable, professional and thorough. Pinnacle has solved several problems that... other services have overlooked. Highly recommended.read more
Kathy Kokkos
18:40 23 Apr 19
Since working with Pinnacle Pest Control it has been a very comfortable experience!... The office staff have been polite and knowledgeable. Our regular technician was so helpful and looking forward to seeing him on our next service. And the gentleman that came and confirmed out termite infestation was informative. Bryan that did the treatment was so knowledgeable and did a great job!! Thanks Pinnacle!!read more
Donna Dotti
18:05 26 Mar 19
I have been using Pinnacle Pest Control for WELL OVER 10 years - probably closer to... 20. They are now servicing my third home and my reason for utilizing Pinnacle after all this time is because their "pest controllers" are always so nice and flexible. Jacob is my current "pest controller". He is so personable and accommodating to our schedule and dog. He is very knowledgeable and willing to take his time to explain how the various treatments work. We appreciate him!!!read more
Angela Wolfe
05:18 03 Mar 19
When I receive excellent service, I write reviews. And people need to know about... the outstanding customer service and professionalism that I received from the inspector Josh. If you have a rat problem look no further he will take all of your problems away. He gets the job done and he does it right! Thank you Josh!read more
Farid
04:11 07 Feb 19
I contacted Pinnacle Pest Control for recent rodent activity in my attic. Ken... Crowninshield inspected my house and devised a plan of action. Ken is very professional, on time, and personable. He is expert in his field, and appears to be thorough in his work. So far, I'm quite pleased with Ken and his company.
I will post a more detailed review once the work has been completed, and the rodents gone for ever!
Update: Well, the work has now been completed and there are no signs of rodents in the attic. Eric and Carlos spent 3 days replacing the insulation in the attic, and rodent-proofing it. Both were extremely professional and did a great job. I am very pleased with Pinnacle and highly recommend them.read more
Kenneth Samuels
17:33 28 Jan 19
My experience with this company was second to none, Ken has the expertise and... knowledge, I’ve been dealing with a rodent issue, he came out as scheduled and immediately took control, he explained throughly the action plan, gave me and my wife confidence in getting our home back. I highly recommend this company, ask for Ken, I assure you, you’ll get the best. Great job in retaining the best employees.... I had to edit this post, as I gave a great hardworking gentleman a one star for excellent service he continues to give, Ken’s a five star employee...read more
Michael Paganucci
19:49 26 Jan 19
Jason always always has excellent customer service and expert advice. Always on... time and great communication with what services were performed and what was needed. Thanks you guys for being awesome!!!!!read more
Tina Wilks
21:13 15 Jan 19
We had a rodent problem. Josh came out to inspect and strategize. He was on time,... professional and thorough. I feel very comfortable with Josh’s analysis and solution. Pinnacle gave a fair bid for the work.read more
Lisa Lamore
20:57 15 Jan 19
Pinnacle Pest Control was very good when they came through. Josh R. Was super cool.... My girlfriend was complaining of the bugs i never noticed them but they were there very tiny cockroaches and man she finally goes to sleep at night. Thank you Pinnacle now we can rest assure thank u Josh I think we might sign up for regular serviceread more
LaKimberly Johnson
20:06 08 Jan 19
Contacted company about my rodent issue someone was out within the hour. I must say... wonderful costumer service and excellent Inspector (Josh Renwick). My issue was instantly resolved. I must say I sleep much better at night.read more
Randy Corvo
01:03 27 Nov 18
Love Pinnacle Pest Control for both our residence & business needs. Excellent... service every time with Jason. Jason always takes the time to contact us the day prior and always makes certain everything is well taken care of. Great job and always a pleasure without any hassles.read more
Jack Higley
00:20 15 Nov 18
I trust Ken to do a professional job from start to finish whether Pinnacle is actual... doing any work that shows on his Inspection Reports. He is always on time or even early for every appointment I have set with him.
He just begins and does a thorough job, one that is easily explained and pointed out each time.
I am very happy to have made the connection with in this busy Real Estate Market.read more
Jaime Arellano
19:28 07 Jun 18
I have a rather large house, with lots of foundations, and lots of column footings. ... I had a termite infestation. I contracted the company, and received a reply directly from the company president Jim. He came out and checked my home, told me exactly what needed to be done, when his company could perform the work, exactly how much it would be, and that the superior product that they use would last about 10 years. I even asked if they could come out once a year to "re-apply" the product...just to make sure....to my Happy Surprise, he said that was not necessary. The product is the best in the industry, and lasts many years. He came out to my home on the day of the application, to personally review with his work team: what exactly I wanted, and exactly what to do and how to do it. The team was hard working, and proficient. They really went above & beyond the call of duty. I was very satisfied with the work, the team, the superior product they used ( I thoroughly investigated it...it really is the best ), and especially Jim. Before, during and after the project he was always on top of everything. Terrific follow through too...very prompt....very knowledgeable. I would recommend his company to anyone.read more
